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RDM Clinical Support Specialist

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Job Type: Full-Time
Category: Clinical
Location: Remote, United States
Date Posted:

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Job Summary: 

We're looking for support in Flint, Michigan, Jacksonville, Florida, and  Colorado Springs, Colorado. You must live in one of those areas to qualify. The Territory Manager Clinical Support Specialist assists Inogen in ensuring that the equipment placed in the client's home meets the Patient's clinical needs. The primary focus for the Territory Manager Clinical Support Specialist is to support the local Territory Manager allowing the Territory Manager to shift their focus away from delivery and setup of Inogen provided equipment. This could include delivery and setup of Inogen provided equipment, delivery and pickup of testing equipment, reports and documentation, and participating in sales activities. 

Responsibilities (Specific tasks, duties, essential functions of the job) 

  • Conduct equipment set-up both remotely and directly.
  • Conduct titration studies, both remotely and directly, and completing required documentation within one hour per patient.
  • Maintain a current calendar reflecting availability for patient appointments.
  • Clinicians must present themselves in a professional manner while interacting with patients, family members/caretakers, medical staff and Inogen employees.
  • Facilitate credit card payments through company approved process.
  • Maintain regular and punctual attendance.
  • Comply with all company policies and procedures.
  • Assist with any other duties as assigned.

Knowledge, Skills, and Abilities 

  • Demonstrate skills required to remotely and directly assess and instruct patients in the safe use of Inogen supplied equipment.
  • Knowledge of the current clinical issues/treatments of cardio-pulmonary disease processes as they relate to Inogen provided services.
  • Knowledge of the current technologies used in cardio-pulmonary disease treatments as they relate to Inogen provided services
  • Ability to work self-manage and work independently.
  • Must have strong work ethic.
  • Excellent oral and written communication skills required.
  • Attention to detail is required.

Qualifications (Experience and Education) 

  • Bachelor’s degree in Healthcare, Nursing, Respiratory Therapy or related field, required. 
  • Licensed or Registered Respiratory Therapist or registered Nurse, required
  • 3 years’ experience of clinical services, home medical equipment industry (oxygen therapy or respiratory), required.
  • Intermediate knowledge/proficiency in Microsoft Office, required.
  • A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.